Refund policy

Every Hillbillies Apparel shirt, sweatshirt and hoodie is printed just for you when you order. Because of that, here's how returns and refunds work.

**Made to order: no returns for size or change of mind**
Since each item is made just for you, we can't take returns or do exchanges if you change your mind or order the wrong size. Please check our Size Chart (/pages/size-chart) before you order. If you're between sizes, we'd size up.

**Damaged, misprinted, defective or wrong item**
If something's not right, we'll make it right. If your order arrives damaged, misprinted, defective, or it's the wrong item, email us at therealhillbillies@gmail.com within 30 days of delivery. Include your order number and a photo of the problem. We'll reprint it or refund you, whichever you'd like. You don't need to mail anything back unless we ask.

**Lost packages**
If your package never shows up, email us within 30 days and we'll reprint it or refund you, just like our Shipping Policy says. If tracking says it was delivered but you can't find it, check with your neighbors and your local post office first, then let us know and we'll help sort it out. If a package is lost or sent back because of a wrong or incomplete address entered at checkout, we can reship it once you pay for the new shipping.

**Cancellations**
Orders go to print fast, so if you need to cancel or change something, email us right away. We can usually cancel within a few hours of your order, before it goes into production. Once it's being printed, we can't cancel it.

**Refunds**
Approved refunds go back to your original payment method, usually within 5–10 business days. Your bank may take a little longer to post it.

Questions? Just email us at therealhillbillies@gmail.com. We're happy to help.