Shipping policy

Thanks for shopping with Hillbillies Apparel! Every shirt, sweatshirt and hoodie is printed just for you when you order, so here's how getting it to your door works.

**Where we ship**
We ship to addresses in the United States only.

**How long it takes**
Printing: Your order usually takes 2–5 business days to print and pack.
Shipping: After that, US shipping usually takes another 3–7 business days.

We work with several print partners, so if you order more than one item, they might show up in separate packages on different days. That's normal, and the rest is on the way.

As soon as your order ships, we'll email you a tracking number.

**Shipping rates**
Shipping costs are figured at checkout based on your address and what's in your cart, so you'll see the exact price before you pay.

**Addresses and P.O. boxes**
Please double-check your shipping address before you place your order. We can ship to P.O. boxes, but a full street address is the surest way for your package to get to you.

Because your items go to print fast, we can't always change an address after you order. If you notice a mistake, email us right away and we'll do our best. If a package is sent back or lost because of a wrong or incomplete address entered at checkout, we can reship it once you pay the cost of the new shipping.

**Lost, damaged or misprinted orders**
If your order shows up damaged or misprinted, or it never arrives, email us at therealhillbillies@gmail.com within 30 days. Include your order number and a photo of the problem if you can. We'll reprint it or refund you, whichever you'd like. You don't need to send damaged or misprinted items back unless we ask.

If tracking says your package was delivered but you can't find it, check with your neighbors and your local post office first, then let us know and we'll help sort it out.

Questions? Just email us at therealhillbillies@gmail.com. We're happy to help.